Life is one great balancing act. Between long, seemingly never-ending work hours and ever decreasing ‘quality time’ spent with the family – your time is a precious resource. Quite simply, it’s impossible to do it all on your own and the first tasks to be outsourced are the everyday chores – cooking, cleaning, washing.. the list is just endless!
Most often, we have are left with little choice but to go with the time tested ‘trial and error’ method in choosing the service providers we patronize. So, when it comes to patronizing a laundry service, it’s good to have a basic criterion of expectations to evaluate the whether your laundry service works for you.
Every minute counts, so we’ve put together a master list 10 factors that make a good laundry service. Here goes!
Long term client servicing and management is everything. The service should unfold in a manner that is seamless, giving you one less thing to worry about as opposed to adding to your stress. Basically, when you handover your clothes to the service, you should feel relief in knowing that the job will be taken care of, that they’ve got you covered.
Your clothes make your appearance and their maintenance directly impacts how you are socially perceived. For this and many other reasons, you should be able to completely trust the efficiency and integrity of the laundry service you are using.
Time Management and Efficiency
A bad service will have you wondering when exactly your clothes will be returned or worse, return clothes that aren’t yours! Time management is essential because the very purpose of a laundry service is convenience, if you have to re-center your life around pick-ups and drop-offs – it’s not going to work. Precision and efficiency is crucial for the service to actually be a solution, rather than a problem by itself.
You want a laundry service that is flexible so it easily fits into your hectic schedule, and not the other way around. Again, it should be solution-oriented and preferably one that is willing to customize its service to suit your needs.
Loss or Damage Policy
The laundry service needs to have a fair and speedy loss or refund policy in case of damage or carelessness. Inform yourself of the policy beforehand so you can take the correct recourse in due time.
Thoroughly understand the ins and outs of the service. Can you set up a schedule that is long-term? Cancel or change as you deem fit? What about that emergency, extra pick up? Be aware of the value added services offered so you can access them when you need it most.
Privacy is non-negotiable, patronize a service that respects this value. You should feel safe knowing that your laundry service doesn’t, quite literally, ‘wash your dirty linen in public’ or share information about your choices with external entities, whoever that may be.
You have needs and requests, be it special care for that delicate dress or a detergent preference. Whatever your need – the laundry service needs to listen closely and act in accordance to your instructions, big or small, they must take your issues seriously.
It is good to have the facility to track the progress of your order as well as receive updates on the same so you know what to expect and can plan accordingly.
No Hidden Costs
This is rather straight-forward. Hidden costs in any form are not only a rude shock but a major deal breaker.
In a Nutshell
You want a service that is upfront, committed to customer satisfaction, aim for a job well done, value and sustain long term patronage.